After landing at Orlando International Airport, just follow the directions to the baggage claim area. Your chauffeur/driver will "Meet and Greet" you there and he/she will have your name on a digital sign. If for any reason you can't find your driver, please call him/her at the number provided to you. If that fails, contact the main office.

Yes. A flight tracking system is used to monitor your flight status; therefore we will know exactly when you will arrive. Please remember to inform us of any changes in your flight arrangement as we will be tracking the original flight you have provided us. If you have a connecting flight, please provide us with that number. If for any reason you can't find your driver, please call him/her at the number provide via text the evening prior.

Call/text dispatch with your confirmation number—lost items are tagged for 30 days and can be shipped at cost.

It is best if you reserve as soon as you have your flight information, but in general 48 hours for online reservations, or 24 hours via telephone are sufficient time to process your reservation. Reserve ≥24 h ahead for guaranteed availability; any valid credit card secures the booking.

Select “Phone-in Payment.” A reservations agent calls to collect details, or pay cash on arrival—card still required but given by phone.

Yes! Free up to 12 h before pickup; late cancel 50% fee; no-shows full fare.

Major cards: Visa, MasterCard, American Express and Discover, Apple Pay, Google Pay, PayPal. Card is charged 24 h before pickup or in-vehicle if you opt to pay the driver.

Yes—driver issues a digital receipt and marks the ride “Paid in Cash.”

Gratuity is separate; 20% or more of the fare each way is customary.

The service charge offsets airport permits, tolls, and local surcharges required by MCO.

The ride is about 25 – 35 min (traffic-dependent; up to 45 min on holidays).

Your pick-up time will be prescheduled 2 to 2 1/2 hours for domestic and 3 hours for international prior to your departure flight. Your driver will confirm this information as soon as you reach your destination; please make sure the return pick-up time matches the one on your confirmation. If you wish to be picked-up at a different time, please call us as soon as possible and it will be changed if new time is available.

Instant email/SMS confirmation; no reconfirmation needed—SMS reminder sent the night before. If there are any discrepancies, or changes to be made for your return, please call us as soon as possible and we will correct them for you. Please do not make any changes directly with your driver.

Yes! We offer 1 backless booster in our Towncars/Sedans/Limos, 1 front/rear facing car seat and 1 backless booster in our SUVs, and 1 front/rear facing car seat and 2 boosters in our vans, free of charge. Additional car seat (front or rear facing) can be added for a fee in our SUV/vans.

Yes, please do not forget to select this option on your reservation. Sometimes we work on a tight schedule; therefore this information is vital to us. If you need more than 20 minutes please don't forget to indicate it in your reservation, this way we can organize our driver's schedule appropriately. We'll charge an extra $20.00 (Sedan/Van) and $25.00 (SUV/Limousine) per every 10 minutes overtime. Grocery Stops are usually done at Publix: Located in: Lake Cay Commons, 9930 Universal Blvd, Orlando, FL 32819

On busy days we might not be able to stop if your flight is delayed. We will do all we can to stop as scheduled, but cannot always guarantee it.

Just ask your driver if he has another appointment soon. If not, he will gladly stop for you. Bear in mind, sometimes we work on a tight schedule and your driver might not be able to stop for you.

Yes—note preferences when booking; split/out-of-town billed hourly (3-h minimum).

We certainly do. We also offer transportation to all Florida's destinations. Just check our rates or, if you did not find your destination on our site, contact us and we will provide you with a quote.

No—your return is pre-scheduled and flight-tracked; just be ready at pickup time. If there are any discrepancies, or changes to be made for your return, please call us as soon as possible and we will correct them for you. Please do not make any changes directly with your driver.